At BetsWiz, your privacy is not a checkbox — it is a core part of how the platform is built and operated. This Privacy Policy explains exactly what personal data we collect from Bangladesh players, why we collect it, how it is used, who it may be shared with, and what rights you have over your own information.
At a Glance
Six core commitments that define how BetsWiz collects, protects, and respects your personal data.
BetsWiz only collects the personal data that is genuinely necessary to operate your account, process transactions, and comply with legal obligations. We do not collect data for the sake of it. If we do not need it, we do not ask for it.
All personal data stored by BetsWiz is protected using industry-standard encryption. Payment information is processed through secure, verified channels. Your data is never stored in plain text and access is restricted to authorised personnel only.
BetsWiz does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your information is used to run your account and improve the platform — nothing else.
You have the right to access, correct, and request deletion of your personal data held by BetsWiz. These are not theoretical rights — you can exercise them at any time by contacting our support team, and we will respond within the timeframes set out in this policy.
Where BetsWiz shares data with third parties — such as payment processors or identity verification services — those parties are contractually bound to handle your data securely and only for the specific purpose for which it was shared.
BetsWiz uses cookies to keep the platform running smoothly and to understand how players use the site. We are transparent about what cookies we use and why. You can manage your cookie preferences at any time through your browser settings.
This Privacy Policy applies to all personal data collected and processed by BetsWiz ("BetsWiz", "we", "us", "our") through the website betswiz.org and any associated mobile applications or services. It applies to all registered players, visitors, and anyone who interacts with the BetsWiz platform.
By registering an account or using the BetsWiz platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this policy, you should not use the BetsWiz platform.
We take our responsibilities under applicable data protection laws seriously. This policy is written in plain language so that every BetsWiz player — whether you are in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh — can clearly understand how your data is handled.
This Privacy Policy should be read alongside the BetsWiz Terms and Conditions. Together, these two documents govern your relationship with the BetsWiz platform.
BetsWiz collects personal data through several channels: directly from you when you register or use the platform, automatically through your use of the website, and occasionally from third-party verification services. The categories of data we collect are set out below.
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, National ID number | Provided by you at registration or verification |
| Contact Data | Email address, mobile phone number | Provided by you at registration |
| Financial Data | bKash / Nagad / Rocket account number, transaction history | Provided by you when making deposits or withdrawals |
| Technical Data | IP address, device type, browser type, operating system | Collected automatically when you use the platform |
| Usage Data | Pages visited, games played, session duration, bet history | Collected automatically through platform activity |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Generated when you contact BetsWiz support |
| Verification Data | Copies of government-issued ID, selfie photos | Provided by you during KYC verification |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations.
BetsWiz uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The primary purposes for which we process your data are:
You can opt out of marketing communications at any time by clicking the unsubscribe link in any promotional email or by contacting BetsWiz support. Opting out of marketing will not affect your ability to use the platform.
BetsWiz processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
BetsWiz does not sell your personal data. We may share your data with carefully selected third parties only where necessary and only for the specific purposes described in this policy. The categories of third parties with whom we may share your data are:
BetsWiz will never share your personal data with third-party advertisers, data brokers, or any party for commercial marketing purposes without your explicit consent.
BetsWiz retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The general retention periods we apply are:
When your data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.
BetsWiz uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. A cookie is a small text file placed on your device when you visit a website. The types of cookies we use are:
You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the BetsWiz platform. BetsWiz does not use third-party advertising cookies.
BetsWiz implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
While BetsWiz takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your data safe — use a strong, unique password for your BetsWiz account and never share your login credentials with anyone.
If you believe your BetsWiz account has been compromised, contact live chat support immediately. We will act quickly to secure your account and investigate any unauthorised activity.
As a BetsWiz player, you have the following rights in relation to your personal data. These rights can be exercised by contacting BetsWiz support at [email protected]. We will respond to all valid requests within 30 days.
Request a copy of the personal data BetsWiz holds about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your data where it is no longer necessary or lawfully held.
Object to processing based on legitimate interests, including direct marketing.
Request that processing of your data be restricted in certain circumstances.
Receive your data in a structured, machine-readable format where applicable.
Please note that some rights are subject to limitations. For example, BetsWiz may be unable to delete data that is required to be retained for legal or regulatory compliance purposes. Where a request cannot be fulfilled in full, we will explain the reason clearly.
The BetsWiz platform is strictly for adults aged 18 and over. BetsWiz does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will delete that data immediately and close the associated account.
If you are a parent or guardian and believe that a minor has registered an account on BetsWiz, please contact us immediately at [email protected] with the relevant account details. We will investigate and take appropriate action without delay.
Protecting minors is a priority at BetsWiz. Age verification is conducted as part of the KYC process, and accounts that cannot be verified as belonging to an adult will be suspended pending investigation.
BetsWiz may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players via email or an in-platform notification. The updated policy will be published on this page with a revised "Last Updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how BetsWiz protects your data. Your continued use of the platform after any changes are published constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way BetsWiz handles your personal data, please get in touch through any of the following channels:
For formal data subject access requests or requests to exercise any of your rights under this policy, please email [email protected] with the subject line "Data Request" and include your registered email address and account ID so we can locate your records promptly.